Orders typically take between 3-7 business days to process and ship, but delivery times can vary depending on your location and chosen shipping method. You’ll receive a tracking number once your order is on its way. If you have any specific questions about your order, feel free to let us know!

Our return and exchange policy is simple! You have 30 days from the date of purchase to return or exchange any item, as long as it’s unused and in its original packaging. We’ll happily provide a refund or help you find the perfect replacement. Just reach out to our support team, and they’ll guide you through the process.

To change your shipping address. follow this general guideline:

1. Log In: Sign into the website or app where you’ve made a purchase or have an account.
2. Account Settings: Navigate to your account settings, typically under “Profile” or “Account”.
3. Shipping Information: Look for a section labeled “Shipping Address” or “Address Book”.
4. Edit Address: Select the option to edit or update your shipping address, then enter your new address details.
5. Save Changes: Be sure to save the changes to ensure your updated address is used for future orders.

To track the status of your order, follow these general steps:

1. Log In to Your Account: Visit the website or app where you placed your order and log into your account.
2. Order History or Tracking Section: Navigate to the “Orders” or “Order History” section of your account. Some websites also have a dedicated “Track Order” page.
3. Find Your Order: Locate the order you’re trying to track. It will typically show the order number, date, and current status.
4. Tracking Number: If your order has been shipped, you should see a tracking number. Click on it to view the status through the shipping carrier (e.g., UPS, FedEx, USPS).
5. Carrier’s Website: Alternatively, you can manually visit the carrier’s website and enter the tracking number to see updates on your order’s location and estimated delivery date.

If your order hasn’t shipped yet, you may not have a tracking number available immediately.

To receive customer support, follow these general steps:

1. Visit the Website: Go to the avidwaves home webpage or app where you made your purchase or are seeking support from.
2. Look for Support Options: Typically, there’s a “Help” or “Support” link, often found in the footer or under your account settings.
3. Contact Methods: You’ll usually have a few options:
   • Live Chat: The avidwaves website has the live chat options where you can talk to a representative in real time.
   • Phone Support: Look for a customer service number if you’d prefer to speak to someone over the phone.
   • Email Support: Some sites offer email support or a contact form where you can submit your query.
   • FAQ Section: If your question is common, you might find the answer in a frequently asked questions (FAQ) section.

Contact Customer Support Immediately: Reach out to the company’s customer support team as soon as possible. The quicker you contact them, the better the chance of them correcting the address before the item ships.

• Look for a “Contact Us” section or a customer support phone number or email on their website.

Get in touch with us

Get in touch with us